Driver privacy policy

This policy covers the Cravme Delivery Partner app only. It does not replace the marketing-site privacy policy at cravme.com/legal/privacy, restaurant customer websites on cravme.in, or the consumer Cravme app. Those products may have separate notices.

The Delivery Partner app collects precise location data (GPS and network-based location) while your status is Available, On delivery, or otherwise online for work. Location may be collected when the app is in the foreground and when it is running in the background during an active delivery session.

We use this location data to assign nearby orders, show customers and restaurants your live progress during an active delivery, estimate arrival times, and support distance-based earnings where applicable.

Location collection stops when you go Offline or sign out. You can revoke location permission at any time in your device settings; some delivery features will not work without it.

Identity and profile: name, phone number, email (if provided), profile photo, city, driver type (platform, restaurant, or hybrid), and onboarding documents such as vehicle type, vehicle number, driving licence, and government ID details you submit.

Work and settlement data: order assignments, delivery status updates, cash-on-delivery amounts you handle, and payout or settlement preferences you provide.

Device and diagnostics: device model, OS version, app version, push notification tokens, crash logs, and performance diagnostics (for example via Firebase Crashlytics and Performance) to keep the app secure and reliable.

We use your information to create and manage your driver account, verify onboarding where required, dispatch and track deliveries, communicate order updates, calculate earnings and cash settlement needs, provide support, improve reliability and safety, and meet legal or regulatory obligations.

We share only what is needed to operate deliveries. Customers and restaurant partners may see your name, photo (if set), and live location while an order assigned to you is in progress.

Service providers process data on our behalf, including Google Firebase (authentication, database, messaging, crash reporting), Google Maps / location APIs (maps, geocoding, routing), and infrastructure hosts required to run Cravme.

We do not sell your personal information. We may disclose information if required by law or to protect the rights, safety, and security of Cravme, restaurants, customers, or drivers.

We retain account, delivery, and settlement records for as long as your account is active and as needed for operations, dispute handling, accounting, and legal retention requirements. Diagnostic logs are kept for a shorter operational period unless needed to investigate an issue.

Depending on applicable law in India, you may request access, correction, or deletion of personal information we hold about you.

You may request account and data deletion in the app (Profile → Account & data deletion, when available) or at cravme.com/delete-account/driver. After we verify your request, we delete or anonymise personal data that is no longer required, subject to records we must keep for legal, fraud-prevention, or financial reasons.

We use industry-standard safeguards such as encrypted transit (HTTPS/TLS), authenticated APIs, and access controls. No method of transmission or storage is completely secure; please protect your device and sign-in credentials.

The Delivery Partner app is intended for adults who are legally allowed to work as delivery partners. We do not knowingly collect personal information from children under 18.

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the app after an update means you accept the revised policy.

For privacy questions about the Cravme Delivery Partner app, email hello@cravme.com.